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Terms and Conditions

Here’s the updated Terms and Conditions for https://visutra.store/:

Terms and Conditions

Welcome to Visutra! These Terms and Conditions (“Terms”) govern your use of our website (https://visutra.store) and the purchase of products from our online store. By using our website and placing an order, you agree to abide by these Terms. Please read them carefully.

1. General Information

The website is operated by Visutra, a brand dedicated to offering premium ethnic wear for women. We are committed to providing high-quality products and exceptional customer service. These Terms apply to all users of the website, including visitors, customers, and registered users.

2. Products and Pricing

  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products sold or to refuse or cancel orders at our sole discretion.
  • Pricing: We strive to provide accurate pricing information. However, pricing errors may occur. If an error is found in the pricing of a product you have ordered, we will notify you before processing the order and provide the option to proceed or cancel. All prices are listed in Indian Rupees (INR) and may include taxes unless otherwise specified.

3. Order Process

  • Placing an Order: To place an order, browse our collection, select the desired items, and proceed to checkout. You’ll need to provide accurate shipping and payment details to complete the order.
  • Order Confirmation: After placing your order, you will receive a confirmation email. Please note that the receipt of this confirmation email does not constitute order acceptance. The contract is formed only when your order is shipped.

4. Payment

  • Accepted Payment Methods: We accept multiple payment methods, including Cash on Delivery (COD), credit/debit cards, UPI, and net banking.
  • Payment Security: All payments are processed via secure payment gateways, and transactions are encrypted to ensure your security.

5. Shipping and Delivery

  • Shipping: We offer free standard shipping on all orders within India. Delivery times may vary depending on your location and the selected shipping method.
  • Delivery Address: It is your responsibility to provide accurate and complete delivery details. We are not liable for delays or failed deliveries due to incorrect address information.

6. Returns and Refunds

  • Return Policy: Returns can be initiated within 15 days from the date of delivery. Products must be in unused, resalable condition with original tags and packaging intact.
  • Refunds: Refunds will be issued to the original payment method after the return is processed. For COD orders, refunds will be made via bank transfer. Refunds may take up to 15 business days to reflect in your account.

7. Warranty and Product Quality

  • Product Warranty: Certain products may come with a manufacturer’s warranty. Refer to the product description for specific warranty details.
  • Product Appearance: While we strive to provide accurate product descriptions and images, variations in appearance may occur due to monitor settings or lighting conditions.

8. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website and placing an order, you consent to the terms outlined in our Privacy Policy.

9. User Responsibilities

  • Account Information: If you create an account, you are responsible for maintaining the confidentiality of your account details and ensuring all information is accurate.
  • Prohibited Activities: You agree not to engage in activities that harm the functionality of the website or infringe on the rights of other users or third parties.

10. Limitation of Liability

  • Product Use: We are not responsible for damages, injuries, or losses caused by the improper use of our products.
  • Website Access: While we aim to provide uninterrupted access to our website, we cannot guarantee availability and are not liable for downtime or technical issues.

11. Modifications to Terms

Visutra reserves the right to update or modify these Terms at any time without prior notice. Updated Terms will be posted on this page and will take effect immediately upon posting.

12. Governing Law

These Terms and Conditions are governed by the laws of India, and any disputes will be resolved in the courts of [Jetpur, Gujarat].

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

  • Customer Service Email: contact.visutra@gmail.com
  • Toll-Free Customer Service Number: +917600055950
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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