At Visutra, we are committed to providing a seamless and hassle-free refund process. Please review the details of our refund policy below:

Refund Process

• Cash on Delivery (COD) Orders:
  If you paid via COD, kindly provide your bank account details when initiating a return request or share them directly with our customer service team. Refunds for COD orders may take up to 15 business days to reflect in your account, depending on your bank’s processing time.
• Online Payment Orders:
  Refunds for orders paid online will be credited to your original payment method within 15 business days after the return is processed.

Policy Modifications

Visutra reserves the right to modify or amend this refund policy at any time without prior notice.

Customer Support

For any questions or assistance regarding refunds, our customer service team is here to help:

• Customer Service Email: contact.visutra@gmail.com
• Toll-Free Customer Service Number: +917600055950
• Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We are always ready to assist you and ensure a delightful shopping experience with Visutra!