Here’s the updated FAQ page for “https://visutra.store/“:
1. What products does Visutra offer?
At Visutra, we offer an exquisite range of ethnic wear for women, including lehengas, sarees, salwar suits, and more. Our collection is carefully curated to provide stylish, comfortable, and high-quality outfits for occasions like weddings, festivals, parties, and daily wear.
2. How do I place an order on Visutra?
Placing an order on Visutra is quick and easy:
- Browse our collection and select the product you wish to purchase.
- Choose your size, color, or design preference, then click “Add to Cart.”
- Once all items are added, proceed to checkout.
- Enter your shipping details and choose your preferred payment method.
- Confirm your order, and we’ll handle the rest!
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders across India.
4. Can I change my order after placing it?
Once your order is placed, modifications are not possible. If you wish to cancel or make changes, contact us immediately. If the order has not yet been shipped, we will assist you accordingly.
5. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this tracking number to monitor your order’s status on our website or through the courier service’s tracking portal.
6. How can I return a product?
We offer an easy return process for eligible items. You can submit a return request within 15 days of receiving your order. For detailed instructions, please visit our Returns Policy.
7. Are there any conditions for returning products?
Yes, to be eligible for a return:
- The product must be in new, unused condition.
- Original tags and packaging should be intact.
- The item must be purchased from Visutra’s online store (items bought in physical stores cannot be returned online).
8. How long does it take to process a refund?
Refunds may take up to 15 business days to reflect in your account after the return is processed. For COD orders, the timeline depends on your bank’s processing time.
9. How do I get a refund for my order?
- For COD orders, provide your bank details when raising the return request.
- For prepaid orders, refunds will be credited to the original payment method.
10. Do you offer international shipping?
Currently, we do not offer international shipping.
11. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a return or exchange at no additional cost.
12. How can I contact Visutra for customer support?
You can reach our customer service team via:
- Customer Service Email: contact.visutra@gmail.com
- Toll-Free Customer Service Number: +917600055950
- Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
13. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- All major online payment methods (UPI, debit/credit cards, net banking, etc.).
14. How do I know which size to choose?
Each product page includes a detailed size guide to help you make the right choice. If you have further questions, feel free to contact our customer support team for personalized assistance.
15. Is it safe to shop on Visutra?
Yes, shopping on Visutra is completely safe. We use advanced encryption and secure payment gateways to protect your personal and payment information. Your privacy and security are our top priorities.
16. Can I change the delivery address after placing an order?
If your order has not been shipped yet, we may be able to update your delivery address. Please contact our customer service team immediately for assistance.
Let me know if you’d like further customizations!